Imagine stepping into a mobile showroom to purchase a new smartphone. As you explore its features, a helpful salesperson approaches. They inform you about a smartwatch from the same brand that can seamlessly sync with the phone. If you take the smartwatch, that will be an example of cross-selling.
Facing customer support challenges head-on is a must. Whether it’s dealing with lots of unresolved support tickets or never-ending queues, you need clever plans. If you’re on a support team, you get how important it is to help customers while keeping your team strong. And, it is quite a game to reduce that truckload of support tickets you get every day.
That’s where this blog comes in. It’s all about sharing ways to handle and lower that piled-up customer support ticket backlog. So, here, we’...
Hey UX folks, it's Uttam Kumar Dash from Nerd Experience. Today, we're going to talk about the hot trends in user experience (UX) design.
As UX design is always evolving, and the goal is to provide the best user experience when interacting with products, apps, websites, and user interfaces. Here are 9 UX design trends to look out for in 2023.
Imagine ordering a pair of shoes from a website in the middle of the night. And voila! Just within 8 hours, receiving them while you are making breakfast.
Or imagine the website showcasing a product now out of stock. And after contacting customer support, they’re bringing you the link to that same product from one of their competitors.
Cloud computing covers most of today’s online territory. By 2028, its global market is expected to reach $1143.2 Billion. And with its increased popularity, businesses all over the globe are rapidly moving from their traditional on-premise services to cloud environments.
This link is a collection of all my articles that are published by the company ui-lib.com.
Do you know that chatbots are taking over at an unprecedented pace, surpassing all growth expectations?
From big businesses to small online stores, even local governments are jumping on the chatbot bandwagon.
Do you really know why your customers buy what they buy and skip what they skip? The answer lies within the realm of consumer psychology. A fair grasp of your consumers’ psychology gives you the power to serve better and influence your customers.
In this blog, we will share practical tips and strategies for building customer connections that are meaningful, authentic, and effective. Also, we’ll explore the importance of understanding your audience, being present, and being responsive.
Whether you’re in the B2B or B2C industry, serving your clients well is the secret to growth and success.
Though winning over B2B clients is quite different from winning over B2C clients from a sales and marketing viewpoint. However, “95% of B2B consumers feel that outstanding customer service is essential for them to feel loyal to a company.”
Also, it’s not just consumers who think this way. “90% of B2B leaders also agree that delivering excellent customer experience is essential to achievin...
Did you know that almost 80% of customers see customer experience as important as the product or the service itself? But what can you do to deliver the right CX to your customers? The answer lies within the term “Customer Support Funnel”.
Customer needs in marketing are like the steering wheel of a car – without them, your business is going nowhere fast! Yet, many companies ignore this critical component and focus on chasing trends.
In this fast-paced digital world, providing exceptional customer service is a must for businesses of all sizes. With Gen Z and Millennials making up a significant portion of the consumer market, it is important to understand their unique needs and preferences in terms of customer service.
Here, we will explain the key differences between the customer service for Gen Z and Millennials, and explore strategies for meeting the expectations of both groups. Moreover, we’ll take a look at the latest...
As the world of technology continues to evolve, so too does the way businesses sell their products and services online. One trend that has been gaining traction in recent years is API first ecommerce, a revolutionary approach that allows companies to better leverage the power of APIs in order to streamline and optimize their e-commerce operations.
In 2020, B2B e-commerce sales have reached $1 trillion and API traffic still growing at an unprecedented rate, it's clear that API-first e-commerce...